Refund Policy

A legal disclaimer
At Mama Lillies Southern Comfort Food, we strive to ensure every dining experience is enjoyable. However, we understand that occasionally things may not meet your expectations. Our refund policy is designed to address any concerns while prioritizing customer satisfaction.
1. **Replacement Policy**: If you are not satisfied with your meal, we are happy to offer you a replacement item of the same or lesser value. Please notify your server about your dissatisfaction, and they will assist you promptly.
2. **Complete Satisfaction Guarantee**: If you find that you are completely unsatisfied with the replacement item or your overall experience, we encourage you to inform a manager. In such cases, we will discuss the possibility of a full refund or alternative compensation.
3. **Timeframe for Requests**: Any requests for replacements or refunds must be made within 20 minutes of receiving your meal.
4. **Exclusions**: Please note that specialty items, promotions, and third-party delivery orders may have different considerations. We encourage you to inquire at the time of your order.
5. **Customer Feedback**: We appreciate your feedback and use it to improve our service and menu offerings.